Refund Policy

Last Updated: 09/04/2018

We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Media Backup Solutions.

General Terms
General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

In no event is the same Service eligible for more than one refund.

Service(s) must be cancelled before we can issue a refund.

No refund will be made if your Service(s) are suspended or terminated for cause.

All refunds are processed in U.S. dollars: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

Unless you request otherwise, refunds will be credited to your Media Backup Solutions account balance. Purchases made using Media Backup Solutions account funds can only be refunded as account credit. Purchases made by credit card or PayPal may be refundable to the source of payment. Media Backup Solutions is not responsible for any additional charges imposed by your credit card company or PayPal in the case of refund.

Any processing fee(s) will be deducted from a refund.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).

Web Hosting

Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.

No refunds are available for the following:

Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;

Any fees related to domain name registrations associated with your Web Hosting package;

Any renewals of Web Hosting and related Service(s).

SSL Certificates

Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable, in whole or in part.

If a refund is available, fees for SSL Certificates will be refunded in the form of an account credit.

In order to qualify for a refund you must do one of the following within ninety (90) days after purchase: that is, you must 1) obtain issuance and thereafter make a written request for a refund within fifteen (15) days of that date; 2) attempt at issuance and be unsuccessful, in which case the refund will be credited to your account automatically; or 3) make no attempt at issuance but make a written refund request to Media Backup Solutions.

Refund Requests

If you think you are eligible for a refund, you can submit an email request at You must include the following information in your request:

Why you are asking for a refund;

Any additional information the Customer Service team asks for in order to process your refund request.

To qualify for a refund you must follow our troubleshooting steps first so we can determine the issue.

We do not accept phone calls for product support. For such inquiries please email us at

We are available for support by email. For support requests please don’t call.